- Team Leadership & Management: Supervise, train, mentor, and evaluate front desk receptionists, administrative assistants, and student-facing support staff to maintain high service standards.
- Community Relations & Communication: Act as the main point of contact for inquiries from prospective and current international families, providing accurate information regarding school policies, calendars, and procedures.
- Visitor & Student Management: Oversee daily attendance tracking, late arrivals, early dismissals, and visitor log-in protocols to maintain campus security and compliance with safeguarding policies.
- Multilingual & Cross-Cultural Support: Foster an inclusive environment tailored to an international expatriate and local community, ensuring effective communication across various languages and cultural backgrounds.
- Administrative Coordination: Coordinate school-wide announcements, manage administrative schedules, handle incoming/outgoing mail and courier services, and maintain digital and physical records.
- Crisis & Emergency Response: Serve as a key member of the school's emergency response team at the front desk, coordinating swift communication during security drills, medical incidents, or campus lockdowns.
- Cross-Departmental Collaboration: Work closely with the Admissions, Finance, and Academics departments to streamline parent inquiries, event management, and student enrollment processes.

- Education: Bachelor’s degree in Business Administration, Hospitality Management, Communications, or a related field.

Experience:
- Minimum of 3 to 5 years of experience in front office management, guest relations, or school administration.
- Prior experience working within an international school or a multicultural educational environment is strongly preferred.

Skills & Competencies:

- Outstanding interpersonal skills with a high degree of cultural sensitivity and emotional intelligence.
- Proficiency in modern school management systems (e.g., PowerSchool, ManageBac) and Microsoft Office Suite (Word, Excel, Outlook).
- Strong crisis management, problem-solving, and multitasking abilities in a fast-paced environment.

Personal Attributes:
- Polished, professional, and welcoming demeanor.
- High attention to detail and organizational efficiency.
- A strong commitment to student safeguarding, child protection, and confidentiality.