- Operational Support & Oversight: Assist the Front Office Manager in supervising daily front desk activities, workflow management, and administrative scheduling to ensure seamless operations.
- Staff Mentorship & Training: Help train, mentor, and schedule front desk reception and administrative support staff, providing coverage during peak hours or absences.
- Community Engagement & Support: Serve as a secondary escalation point for parent and student inquiries, guiding diverse, multicultural families through school policies, schedules, and daily procedures.
- Security & Compliance Management: Oversee daily visitor check-ins, student attendance logs, early dismissals, and campus access controls in strict alignment with international school safeguarding and child protection standards.
- Cross-Departmental Coordination: Collaborate closely with Admissions, the Health Office, and Academics to coordinate student records, daily announcements, and school events.
- Multilingual Communications: Assist in translating and facilitating clear communications for an international community with diverse linguistic backgrounds.
- Emergency & Crisis Response: Actively participate in front-desk safety protocols, executing emergency procedures, medical response coordination, and campus communications during critical incidents.

- Education: Bachelor’s degree in Business Administration, Hospitality Management, Communications, or a related field.

Experience:
- Minimum of 2 to 4 years of experience in front office administration, guest relations, or school operations.
- Prior experience in an international school or a multicultural, fast-paced educational setting is highly preferred.

Skills & Competencies:
- Fluency in English (both written and verbal); proficiency in an additional language spoken within the school community (e.g., Mandarin, French, Spanish, Japanese) is a distinct advantage.
- Strong interpersonal and cross-cultural communication skills with high emotional intelligence.
- Proficiency in school administrative software (e.g., PowerSchool, ManageBac) and Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational skills, ability to multitask, and a calm demeanor under pressure.