Workshop Operations
• Manage daily workshop operations to ensure efficient service
delivery.
• Monitor workshop productivity, technician efficiency, and
repair quality.
• Ensure vehicles are repaired according to manufacturer
standards and company procedures.
• Optimize workshop scheduling and resource allocation.
Customer Service
• Ensure high customer satisfaction by delivering professional
and timely service.
• Analyze service KPIs and implement improvement plans.
Quality & Compliance
• Resolve customer complaints and handle complex service
issues.
• Monitor service quality and continuously improve the
customer experience.
• Maintain strong relationships with fleet and key account
customers.
Team Leadership
• Lead, coach, and develop service advisors, workshop
supervisors, technicians, and support staff.
• Conduct performance reviews and identify training needs.
• Promote teamwork, accountability, and a safety-first culture.
Business Performance
• Develop and achieve monthly and annual service revenue
targets.
• Monitor labor sales, parts sales, workshop utilization, and
gross profit.
• Control operating expenses while maintaining service quality.
• Ensure compliance with manufacturer standards, company
SOPs, and safety regulations.
• Maintain workshop equipment and tools in good working
condition.
• Monitor warranty claim processes and ensure documentation
accuracy.
• Ensure compliance with occupational health and safety
requirements.
Reporting
• Prepare weekly and monthly service performance reports.
• Present operational updates and recommendations to senior
management.
• Monitor customer feedback and implement corrective actions.
1. Bachelor's degree in Automotive Engineering, Mechanical
Engineering, Business Management, or a related field.
2. Minimum 5–8 years of experience in automotive after-sales
service.
3. At least 3 years in a management or supervisory role.
4. Experience with passenger vehicles, commercial vehicles, trucks,
or heavy equipment is highly preferred.
5. Experience working in an authorized dealership is an advantage.
6. Good command of English.
7. Mandarin Chinese is highly preferred and will be considered a
strong advantage.