Welcome and greet guests in a friendly and professional manner.
Handle check-in and check-out procedures efficiently.
Manage room reservations, bookings, and cancellations.
Answer phone calls, messages, and guest inquiries.
Provide information about hotel facilities, room rates, services, and policies.
Handle guest requests, complaints, and feedback professionally.
Coordinate with housekeeping and other departments to ensure rooms are ready.
Maintain accurate guest records and daily reception reports.
Handle cash payments and basic billing when required.
Ensure the reception area is clean, organized, and welcoming.
Perform other duties assigned by the management.

High school diploma or relevant qualification.
Previous experience in hotel, hospitality, or customer service is preferred.
Good communication and interpersonal skills.
Friendly, polite, and service-oriented personality.
Basic computer skills, including Microsoft Office.
Able to communicate in Khmer and English; other languages are an advantage.
Good problem-solving and customer-handling skills.
Responsible, honest, punctual, and well-organized.
Able to work shifts, weekends, and public holidays when required.
Fresh graduates are welcome to apply.