Operational excellence, safeguarding and service continuity
Translate PSE’s strategic plan into social department’s objectives, priorities and action plans.
Ensure quality, fairness and continuity of services across all locations, including effective responses to complex cases, high vulnerability and emergency.
Ensure child protection procedures are embedded in services, with clear reporting, escalation and corrective actions.
Anticipate operational, social and human risks, make timely decisions and escalate risks to GD.
Prepare and manage the department’s budget. Report on risks, trade-offs and recommendations.

Leadership, delegation and team development
Set clear objectives for managers, delegate decisions at the appropriate level, and hold managers accountable for their results.
Develop managers’ & teams’ skills, autonomy, and professional judgement.
Identify organizational and staffing needs. Make recommendations to GD.

Families support and progressive autonomy
Develop tailored support according to families needs and vulnerabilities, strengthening family participation and self-resilience.
Oversee the consistent application of beneficiaries eligibility criteria and appropriate case management decisions.
Set criteria and regular reviews to measure progress and responsibly adapt, transition, or end support, while protecting vulnerable children and families.
Propose practical initiatives that improve families’ capacity to manage challenges independently.

Educational support programs
Provide leadership and oversight of educational support programs under the Social Department, including support for education, extracurricular activities, health care, accommodation.
Define objectives, priorities, and KPIs for these programs, ensuring they align with beneficiaries’ needs and PSE’s directions, as well as their quality, safety, and effectiveness to beneficiaries.
Ensure effective collaboration with educational teams to promote attendance, school retention, and academic success among children and youth.
Strengthen parental involvement in their children’s educational journey.
Ensure a safe environment for beneficiaries living in boarding facilities, or with foster families, and promote development of their life skills and autonomy.

Transformation and continuous improvement
Define and deploy a focused set of KPIs to monitor the department activity, risks and assess impact of programs. Analyze variances and take corrective actions.
Review activity by impact: maintain, target, adapt, or discontinue, with safeguarding and operational risk assessment.
Improve processes and ways of working. Promote the use of digital and Artificial Intelligence tools where relevant, with staff training and safeguards for sensitive data.

Partnerships and representation
Develop effective relationships with local authorities, communities, schools, NGOs and relevant government institutions.
Represent PSE within delegated authority and cooperate closely with other PSE departments.

Education
Bachelor’s degree in Social Work, Community Development, Public Administration, or related discipline. Master degree is a plus.

Experience
At least 10 years of relevant experience, including a solid experience in leading managers and multidisciplinary teams.
Proven experience in managing complex operations, and change management

Skills
Ability to balance operational excellence, managerial development, and resource efficiency to achieve global objectives.
Operational management; budgeting; change management.
Teams and managers development.
Khmer fluent in speaking, writing and reading.
High proficiency in English, capacity to lead meetings in English.
Strong interpersonal and communication skills, with ability to foster partnerships with diverse stakeholders.
Specific Technical Competencies

Community engagement and government relations.
Child safeguarding.
Case management system.
Monitoring and evaluation; risk management. Data informed decisions.