Greet and assist Chinese-speaking patients or clients professionally.

Handle inquiries, appointments, and registration at the front desk or through calls/messages.

Coordinate with doctors, nurses, and internal departments to ensure smooth service flow.

Translate or interpret medical-related communication between staff and Chinese clients.

Handle patient feedback, resolve basic issues, and escalate when necessary.

Maintain accurate records and ensure data privacy compliance.

Proficient in Chinese (Mandarin) – speaking, reading, and writing.

Previous experience in customer service or healthcare is preferred.

Excellent communication, interpersonal, and problem-solving skills.

Friendly, patient, and able to work in a fast-paced environment.

Basic computer skills (MS Office, data entry systems).